AOK Terms and Conditions
Terms & Policies
These terms and conditions (Agreement) apply to the purchase of any and all products sold by
Affordable Outdoor Kitchens (AOK) or Chesapeake Outdoor Living (COL). This includes
Deliveries, showroom, telephone and internet orders. By ordering the product, you accept and
are bound to the terms and conditions of this agreement.
IMPORTANT INFORMATION ABOUT THESE TERMS AND CONDITIONS OF SALE
THESE TERMS AND CONDITIONS OF SALE CONSTITUTE A BINDING CONTRACT
BETWEEN, YOU THE CUSTOMER AND AOK, OR COL. CUSTOMER ACCEPTS THESE
TERMS AND CONDITIONS OF SALES BY MAKING A PURCHASE, PLACING AN ORDER
EITHER VIA TELEPHONE SHOWROOM, AND INTERNET SALES OR INTERNET CART.
This agreement may not be altered, supplemented, or amended by the use of any other
documents, unless agreed upon in writing and signed by both AOK or COL and the customer.
Payment Terms. Orders & Quotes. Payment terms are within AOK, or COL, sole discretion, and
unless otherwise agreed upon by AOK or COL, payment must be made at the time of purchase.
Online payment for Product may be made by American Express, Visa, MasterCard, or Discover.
Phone orders may be placed by either credit card or checks only. If we do not receive the
payment for check orders within 10 days from your order date, the order will be cancelled by
AOK or COL. Online quotes are only an estimate and do not guarantee the actual price. Online
quotes are only valid for the time indicated on the quote. AOK or COL is not responsible for
pricing, typographical or other errors. AOK and COL reserves the right to cancel any orders
resulting from such errors. Online orders are unable to specify a specific ship date.
Shipping. Shipping and handling charges are an additional charge unless otherwise specifically
noted at the time of the sale. All shipping charges are non-refundable. AOK or COL, offers many
types of shipping options.
(1) Will Call at our Showroom or pick-up of products
(2) Shipment to Commercial business address. All of our carriers are set up for business
deliveries, providing you have either the personal or a loading dock or fork lift to remove the
shipment from the truck. Our shipping companies will not unload your product for you.
(3) Residential/Lift-Gate delivery to your home address is also an option. The shipping
companies will deliver your shipment to your driveway only; they will not bring it into your home
or move it to your desired location. This option is the most expensive due to the fact that the
carrier must arrange for a specific delivery date and time. We do not guarantee any shipping
times; although we will do our best to get the product to you as quickly as possible, sometimes
factors occur beyond our control and may affect shipping times. If for any reason you cannot
accept delivery of your shipment, after the order has shipped, any and all re-delivery, reconsignment
and or storage fees will be the consumer’s responsibility. These fees can be costly,
so please be sure you can accept delivery, once it reaches its final destination. Orders are not
processed or shipped on Saturday, Sunday or holidays.We cannot guarantee when an order will
(4)Free Shipping: Free shipping only applies to orders made through the web site at http://
(5) Local Deliveries: AOK, COL does ship free of charge on orders over $500.00 in a 100 mile
radius of our local showroom.
Receiving your freight. Please be sure to inspect your shipment before signing for it. Although
freight damage is rare, it can occasionally happen. Any and all damage must be noted in writing
on the freight bill/delivery receipt. It is the consumer’s responsibility to make sure that no
damage has occurred, prior to signing for your shipment. Be sure to verify that you have the
correct number of pieces. A packing slip is attached on each shipment and will show the total
piece count for the order. Once you sign the delivery receipt, the shipment becomes your
property. Upon receipt of your order you must notify AOK at 443-694-6053 of any discrepancies
within 24 hours from receipt of the shipment. Failure to do so will hold AOK, COL void of any
Damaged Merchandise. We carefully package your order, prior to shipping and although freight
damage is rare, it can occasionally happen. If apparent/visual damage should occur, it must be
noted on the freight bill or delivery receipt and signed by the carrier’s agent, failure to do this will
result in the carrier refusing to honor the claim. If excessive damaged has occurred the
merchandise should be refused upon original delivery attempt. Please save any damaged
product, and the original box and packaging and notify AOK at 443-694-6053, within 24 hours of
receipt of your shipment. We will send (at our discretion, should the parts exceed our internal
formulas we reserve the right to have you repackage the product and ship it back to us.) any
parts required for documented freight damage. Failure to notify us of any documented damage
or missing parts within the 24 hour time frame will be the customer’s responsibility for any
repairs and or replacement parts. Once you sign for your shipment, it becomes your property.
Return Policy. If you are unsatisfied with your purchase you may return the item(s) in original resaleable
condition, in the original unopened packaging for a refund within 30 days of the original
purchase date. You will be credited (less a 25% restocking fee and all shipping charges
incurred) upon arrival, and inspection of the item(s) at our warehouse. The shipping charges to
return the item(s) to us will be the purchaser’s responsibility. Please contact us for a return
material authorization (RMA) number prior to the return. Any items returned without prior
authorization may be refused and returned to the purchaser at their expense. “Discontinued”
and or “Dent and Scratch” items are exempt for our Return Policies; they are a final sales item
and are not returnable. All items returned must be in a saleable condition. Merchandise must be
in its original box. Merchandise must be unused. All merchandise not meeting the above criteria
will be refused or returned to the customer at the customers own expense.
Warranty. If it is determined that repair is necessary, we will ship any required replacement parts
to you. All parts are sent via UPS Ground with the option for the consumer to pay for an express
shipping method. The purchaser is responsible for return of any defective part(s) and in order to
ensure the return of defective parts, replacement part(s) will be charged to you and reimbursed
upon the return of the defective part(s). A installation reimbursement fee may be paid to you
based on the manufacturers’ rate schedule for that specific repair.
Liabilities. Since AOK, COL does not manufacture any of the products that we sell, we shall
assume no liability arising from the use, misuse or improper operation of any products
purchased from us. We shall not be responsible for any amount other than that of the original
purchase price of the product in question.
Cancellations. Once your order has been processed we are unable to accept cancellations. If
you order is on back order and has not been shipped you may contact us at 443-694-6053 and
request cancellation, special restrictions may apply for special order items.
Product selection. We reserve the right to add, change or delete product selection at any time.
All pricing is subject to change at any time, once an order has been processed, no price
adjustments will be made.
Dispute Resolution/Arbitration. The parties will attempt to resolve any claim, or dispute or
controversy against AOK, or COL, its agents, employees, or affiliates arising out of or relating to
this Agreements, AOK,COL, Advertising, or any related purchase (a “Dispute”) through face to
face negotiation with persons fully authorized to resolve the Dispute or through mediation
utilizing a mutually agreeable mediator, rather than through litigation. If the parties are unable to
resolve the Dispute through negotiation or mediation within a reasonable time after written
notice from one party to the other that a Dispute exists, the Dispute will be settled by binding
arbitration in accordance with the then current CPR Rules for Non-Administered Arbitration.
Each party will bear its own cost of any legal representation, discovery or research required to
complete arbitration. The arbitrators shall render their award in writing and will include the
findings of fact and conclusion of law upon which their award is based. Judgment upon the
arbitration award may be entered by any court of competent jurisdiction. The existence or
results of any negotiation, mediation or arbitration will be treated as confidential.
Notwithstanding the foregoing, either party will have the right to obtain from a court of
competent jurisdiction a temporary restraining order, preliminary injunction or other equitable
relief to preserve the status quo or prevent irreparable harm, although the merits of the
underlying Dispute will be resolved in accordance with this paragraph.
Price Matching. We will match or beat any licensed dealers pricing so long as the dealer has the
product in question in stock and the price is advertised on their web site. To qualify for price
matching you must submit a valid URL that has the price in question displayed.
Copyright and Trademark Notice. Unless otherwise specified, all materials appearing on this
site, including the text, site design, logos, graphics, icons, and images, as well as the selection,
assembly and arrangement thereof, are the sole property of this Store., Copyright © 2011, ALL
Credit Cards. We accept the following credit cards: Visa, MasterCard, American Express and
Discover. There is no surcharge for using your credit card to make purchases. Please be sure to
provide your exact billing address and telephone number (i.e. the address and phone number
your credit card bank has on file for you). Incorrect information will cause a delay in processing
your order. You may cancel your order at any time prior to shipping.
Privacy. We keep your personal information private and secure. When you make a purchase
from our site, you provide your name, email address, credit card information, address, phone
number, and a password. We use this information to process your orders, to keep you updated
on your orders and to personalize your shopping experience.
AOK Terms and Conditions